There is an issue happens to Crystal Reports Web Viewer very often. It is about the icons on the interface all disappeared at certain point of time. It does not affect the functionality of the buttons or viewing of the report contents. But it does not look professional for a business application.
We found there are several options can be used to solve this problem:
Option 1: add the site in the Compatibility View list in IE. This solution works when not only the icons are missing but also the report format looks wrong and different than designed.
Option 2: reinstall the Crystal Reports runtime. Usually, this happens when the .NET framework installed after the Crystal Reports runtime was installed. So we need to reinstall the Crystal Reports runtime again to ensure all related contents are in the correct place.
Option 3: an alternate way of Option 2 without reinstallation is to find the C:\inetpub\wwwroot\aspnet_client\system_web\ folder on the web application server. There will be several folders named after different versions of .NET framework e.g., 2_0_50727*, 4_0_30319*, etc.
As usually the highest .NET framework is used by the web application, open the lower version folder e.g., 2_0_50727* and there will be a folder called CrystalReportWebFormViewer4. In this folder, there would be all the images used on the Crystal Reports Web Viewer. You can copy the entire folder to the highest version numbered folder such as 4_0_30319* in our example. By saying so, you will still need to check which .NET framework your web application uses just in case and operate accordingly.